What is Sarah Haran Circular?
Sarah Haran Circular is a fresh and easy way to engage with your Bags of Joy! Your Sarah Haran wardrobe becomes digital and unlocks endless possibilities. You can now see all your Sarah Haran collection in one place (no more spreadsheets needed) receive offers to trade-in your items so that you can self fund new purchases and easily manage your collection inventory! Brought to you by Sarah Haran in partnership with Charles App this is a unique and fabulous service for our VIP’s.
What are the benefits of Sarah Haran Circular?
Sarah Haran Circular offers a personalised and convenient way to manage your Sarah Haran items.
- Online Wardrobe: Your Sarah Haran wardrobe becomes digital, see everything in one place!
- Personalised Trade-in offers: Receive personalised offers to trade-in items in your wardrobe in exchange for a Sarah Haran gift card.
- Buy new for less: Purchase your new Sarah Haran items for less by redeeming the proceeds from your trade-ins.
- Effortless reselling: Indicate interest to resell items in your wardrobe with just a click. Forget the need for listing, taking photos, and negotiating prices. We do it all for you!
- Sustainability: Join us in this sustainable journey! It’s a win-win opportunity to refresh your wardrobe and contribute to an eco-conscious fashion world.
How is this different from eBay, Vinted, and other resale marketplaces?
This is an exclusive Sarah Haran service bringing your wardrobe online and helping you manage it in an effortless way. As part of Sarah Haran Circular, you can trade-in or resell your items seamlessly in exchange for a store gift card. Forget the need for listing, taking photos, and negotiating prices. We do it all for you.
When do trade in offers become available?
Trade-in offers become available when one of the items you have in your wardrobe is in demand in the resale market. Be quick to accept the offer because someone else who has the same item in their wardrobe may beat you to it.
How am I contacted when there is a new trade-in offer for one of my items?
Once one of your items is eligible for a trade-in you will be notified via email. All trade-in offers will also be visible on your wardrobe page.
I accepted a trade-in offer for one of my items. What do I do next?
Pack the item in a box suitable for shipping and drop it off to the nearest drop-off location. At the drop-off location scan the QR code provided in the shipping instructions to receive the shipping label. Please ensure that you send the item within the specified period otherwise the trade will be cancelled. Find your nearest drop-off location here.
I accepted a trade-in offer, when do I receive the Sarah Haran gift card?
The gift card is issued once the item is delivered to the delivery location.
How do I redeem the value of my trade-in?
You can redeem the gift card at the Sarah Haran store. The gift card is valid for 4 weeks from the date of issuance.
What if I no longer own some of the items in my wardrobe?
You can remove items from your wardrobe that you no longer own by clicking the ‘I no longer own this item’.
Can I add Sarah Haran items bought from the SHwap SHop or other resale marketplaces?
No, you are only able to see items you bought directly from the Sarah Haran store.
Why can't I see all of my Sarah Haran items in my wardrobe?
All of the items you purchased directly from the Sarah Haran store are visible in your wardrobe. If there are any items missing please contact the support team.
I have questions about my wardrobe and the offers I receive. Who can I contact?
Contact our support team for assistance with any wardrobe-related inquiries.
Can I get a cash value instead of a gift card for the items I sell?
Cash option is not available. All trade-in or resale proceeds will be in the form of a Sarah Haran gift card.
What items can I use the gift card on?
You can use the gift card on any physical SH item, sale and non sale.
Can I view other peoples wardrobes?
You are only able to view items in your wardrobe.
How do I list the items I want to sell?
If you are interested in selling an item you have in your wardrobe you can simply click the 'I want to sell button' under that item! You simply need to indicate interest to sell, we will then manage the rest. Once, we find a buyer for that item we will notify you.
When do I alert the buyer to the condition of the bag I am selling?
You will be able to alert consumers to the condition of the bag once you accept to list it for sale.